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SHIPPING POLICY
All of our products are handcrafted in-house using premium materials and are designed to deliver PEMF to all parts of the body. Extra care is taken in manufacturing your device to ensure that it is at its optimal level of performance, functionality and also aesthetically.
Turnaround
We process and ship all orders within 1-2 weeks for all OctaCoil models, the Pulsar, 4-6 weeks for OCP – OctaCoil Plus -, OCP – OctaCoil Plus Medical Cart. After receipt of payment using the DHL Express for United States customers or Canada Post for customers within Canada.
For OctaCoil Chrome, OCP Chrome orders, and out of stock items, please allow 6 weeks before shipping.
Orders are processed and shipped during regular business hours (Monday through Friday from 8:30 AM – 5:30 PM Pacific Standard Time (PST), excluding holidays.
Once shipped, allow up to 1-4 business days for US delivery. Allow up to 1 week for delivery within Canada.
Free shipping applies on orders over $100 shipped within North America only.
Order Tracking
The shipping carriers provide a tracking #. We will update your order and you will receive the tracking information.
GENERAL REFUND POLICY
30 Day Refund Policy on all OctaCoil models, OCP, OCP Medical Cart and Pulsar. The 30-Day Satisfaction Guarantee will only be in effect if the following conditions are met.
If the above conditions are met and the customer still wants to return the product, they can contact support for the return address and procedure within 30 days of receiving the item(s). If all the above conditions are met, the customer is entitled to a refund of the cost of the device minus a 15% restocking fee.
We must receive the item back in its original full working condition/good as new, together with all the accessories that came with it otherwise no refund will be issued.
Customer is required to contact customer support at spectrumenergytherapies@gmail.com to arrange for a refund.
Spectrum Energy Therapies Ltd. MANUFACTURER WARRANTY
All SE Therapies Ltd. products are carefully hand constructed and thoroughly tested before shipment. Products purchased are warranted to be free of defects in material and workmanship for 1 year from the date of purchase. This warranty is limited to the original retail purchaser.
Should the product fail due to factory defect in material or workmanship, your unit will be repaired or replaced at the sole discretion of SE Therapies Ltd.
To obtain warranty service please send in the defective product. You must include the following items:
* A copy of your sales receipt or other proof of purchase
* A brief letter indicating the problem you are experiencing
* Also include a check or money order for $15.00 (USA) and $59.00 (International) for return shipping, handling and insurance for all OctaCoil models. The OCP, OCP Medical Cart and Pulsar are $30 (USA) and $120 (International) for return shipping and handling. PayPal is also an acceptable form of payment for the return shipping cost.
When returning a product to us for warranty service, it must be carefully packed prior to shipping.
Our obligation under this warranty is limited to the repair or replacement of the defective unit when it is returned to us prepaid. This warranty will be considered void if the unit was tampered with, improperly serviced or subject to misuse, neglect or accidental damage.